Privacy Policy

1. Scope and responsibility

This policy describes the privacy practices of Noble Law Services (“we”, “us”, or “our”) for noblelaw.ca and its client portal. Personal information is information about an identifiable individual. Our professional confidentiality obligations and applicable privacy laws continue to apply independently of this policy.

2. Information we collect

The information involved depends on how you interact with us:

• Inquiries and appointments: your name, email address, telephone number, appointment details, and information you choose to provide in communications.
• Client accounts and matters: account credentials, contact details, questionnaire answers, correspondence, and documents submitted for your matter. Depending on the service, these may include identity, immigration, financial, employment, or other sensitive information.
• Billing and payments: invoices, payment amounts and status, transaction references, and limited payment-method details supplied by our payment provider.
• Technical information: information generated when accessing the site, such as IP address, requested pages, access times, browser information, and authentication cookies used to operate and protect the service.

Please provide only information relevant to your request. Before sending sensitive documents, contact us to confirm an appropriate way to share them. If you provide information about another person, ensure you have the authority or other lawful basis to do so.

3. Why we use information

We use personal information to respond to inquiries, arrange consultations, assess whether we can assist you, administer accounts, provide agreed services, manage documents and communications, issue invoices, process payments, protect the website, and meet legal, regulatory, and professional obligations. We limit collection and use to information reasonably needed for these purposes.

4. Consent and choices

Where consent is required, we seek consent appropriate to the sensitivity of the information and explain the relevant purpose. Merely reading this policy does not provide consent for unrelated uses. Collection, use, or disclosure without consent may occur where permitted or required by law.

You may ask questions or withdraw consent, subject to legal or contractual restrictions and reasonable notice, by contacting us below. We will explain any resulting limits on our ability to provide services. A withdrawal does not require us to erase records we must retain.

5. Cookies and third-party services

The client portal uses authentication cookies to recognize signed-in users. You can control or delete cookies through your browser settings; blocking them may prevent account features from working.

Our website integrates Stripe for payments and links to Calendly for appointment scheduling. Where enabled, Amazon Web Services supports document storage and email delivery. These providers receive information needed for their functions. External booking, payment, social media, or messaging services may also collect information directly under their own privacy notices. Review those notices before submitting information to them.

6. Sharing and processing locations

We share information with personnel and service providers who need it for the purposes described above. In a client matter, information may also need to be shared with authorized representatives, courts, tribunals, government bodies, or other participants as instructed or permitted by law and our professional obligations. We do not sell personal information.

Service providers may process or store information outside your province or Canada, where it may be subject to local laws and lawful access by authorities. Contact us for information about the providers and processing arrangements relevant to your matter.

7. Safeguards and retention

We aim to protect personal information with safeguards appropriate to its sensitivity, including limiting access to authorized users. No internet transmission or storage system can be guaranteed completely secure. Keep account credentials private and notify us promptly if you suspect unauthorized access.

We retain information for as long as reasonably needed for the purposes for which it was collected, including applicable professional file-retention, accounting, legal, and dispute-resolution requirements. When information is no longer required, it should be securely deleted, destroyed, or anonymized. Retention periods vary by record type; contact us for details.

8. Access, correction, and concerns

You may request access to your personal information, ask for corrections, or raise a concern about its handling. We may need to verify your identity. Access may be limited where an applicable exception protects another person’s information, privilege, or other legal interests; where permitted, we will explain the reason and available recourse.

Contact info@noblelaw.ca or call (647) 333-8784 and ask for the person responsible for privacy. Please avoid including sensitive case details in an initial privacy inquiry. You may also contact the Office of the Privacy Commissioner of Canada about matters within its jurisdiction.

9. Updates

Updates will be posted on this page with a revised date. Material changes will be brought to your attention where required, and additional consent will be sought where required for a new use of information.